Refund Policy

Last updated: November 2026. Template text — have it reviewed by a legal professional before publishing.

Retainers

Monthly services can be cancelled with 15 days’ notice. Fees for work already started are not refundable.

Projects

Website, app and design projects are billed by milestone. Completed milestones are non-refundable.

Ad spend

Money paid to Meta, Google or other platforms is outside our control and is not refundable by us.

Eligible refunds

If we cannot deliver a paid service we will refund the unused portion within 14 working days.